Customer Service and Logistics Specialist - Vilnius

An introduction to Etex · At Etex, our purpose is to inspire new ways of living. By joining Etex, you won't just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You'l ...

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An introduction to Etex

At Etex, our purpose is to inspire new ways of living. By joining Etex, you won't just be joining an international leader, you will inspire people around the world to build living spaces that are ever safer, more sustainable, smarter and beautiful. You'll be joining a company who wants to inspire change.

We are committed to making a positive human impact on the world. In return, we'll reward you by investing in your development and your personal well-being. Whilst our core values help us develop those effective and sustainable lightweight solutions we're known for, it's our people that matter most

Our diverse and inclusive workforce always strives for excellence. We have over 100 years of experience manufacturing high-performance building solutions. Etex is a company that is committed to success - and when you join us, we'll be committed to you.

Summary

We are looking for a proactive and customer‑focused Customer Service & Logistics Specialist to join our team. In this role, you will ensure smooth order management, excellent customer communication, and efficient logistics coordination. If you enjoy helping customers, solving problems, and working in a dynamic environment, we would love to hear from you.

What you'll do

• Manage and approve customer orders in a timely and accurate manner.
• Provide professional and friendly support to customers via phone, email, and other communication channels.
• Advise customers on products, order status, delivery timelines, and logistics-related questions.
• Resolve customer issues and ensure mutually satisfactory solutions.
• Collect and analyze customer feedback, offering suggestions to improve service quality.
• Ensure timely responses to customer calls and emails in line with internal standards.
• Process and coordinate sample orders and ensure their delivery.
• Plan and organize transportation of goods, ensuring optimal routes, delivery timing, and cost efficiency.
• Coordinate transport schedules with production, warehouse teams, forwarders, and carriers.
• Prepare and verify transport documents (such as CMR, waybills, invoices, EX).
• Coordinate smooth information flow between customers, warehouse, production, and carriers.
• Ensure effective internal communication to secure timely and accurate order fulfillment.
• Organize courier shipments as agreed with customers.
• Register and manage customer claims in Salesforce and SAP, ensuring accurate and timely resolution.
• Handle logistics incidents (delays, damaged goods, incorrect deliveries) and implement preventive measures.
• Prepare reports on customer service and logistics KPIs, analyze data, and propose improvements.
• Participate in inventory checks and related logistics processes.

What you'll bring

• Higher or professional education (preferably in management, logistics, or administration).
• At least 1 year of experience in a similar role.
• Very good English skills (B2 level or above), excellent Lithuanian language skills.
• Strong attention to detail and accuracy.
• Good computer literacy, including confident use of Microsoft Office applications.
• Strong communication and collaboration skills.
• Ability to analyze information with a focus on results and precision.
• Excellent time‑management skills, ability to meet deadlines, and a commitment to high‑quality customer service.

Why join us?

• Professional team to work within an international environment and multi-cultural business, exploiting modern working methods and tools.
• Clear and honest performance and salary evaluation.
• Annual performance-based bonus plan aligned with company policies.
• Health and Accident insurance.
• Additional annual leave days (after 1 year).
• Access to the Employee Assistance Program, offering free legal and financial advice, as well as quick access to private counselling services.
• Ability to work flexible hours.
• Hybrid work possibility: at least half of working days should be performed from the office.
• Compensation to set up home office.
• Personalized development opportunities and training.
• Workation: work 1-2 months per year from any EU country.
• Parking/transportation compensation.
• Modern and comfortable workspace located in central Vilnius, equipped for efficient work.
• Team buildings/ Summer or Winter parties / Other social and well-being events.

Salary range

€/mon. gross
The specific salary depends on the candidate's work experience, skills, competencies.

Our Social Responsibilities  

Etex has a clear commitment to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and working on innovative solutions for the building industry. 

Our ambition is to reduce negative effects and scale up positive impacts. We prioritise decarbonisation, including the use of renewable energy, as well as circularity, with a first focus on waste management.

We engage in a wide range of voluntary initiatives which offer support to local communities through partnerships and social projects. Our teammates know their local communities best, we are proud of the numerous projects and actions initiated around the world that are based on the awareness of their communities' needs.

Commitment to diversity 

We're incredibly proud of the community we've created at Etex. We form a global team of over 13,500 individuals from an enormous variety of backgrounds, races, faiths, and genders. Our diversity is our strength, and we are committed to ensuring that all of our teammates feel included and happy at work. 

If you require any additional support with your application, please do not hesitate to get in touch so that we can make arrangements for you.

Good luck with your application 

As you have seen, our Teammates mean the world to us, they enable us to Inspire Ways of Living. If this role appeals to you, click apply now and discover how a career at Etex will help you learn, grow and lead. We look forward to hearing from you.